See below the most frequently asked questions.
Is your question not here? Our customer service is available 24/7 at support@nuvenhome.com.
Product
What are Nuvēn products made from?
Each Nuvēn product is made from high-quality materials designed for comfort and wellness — including premium silk, cooling gel, and ergonomic foam.
What does “momme” mean?
Momme measures silk’s weight and density. Higher momme means softer, thicker, and more durable silk.
What is Oeko-Tex?
Oeko-Tex certification guarantees that our fabrics are free from harmful chemicals and safe for skin contact.
What is cooling gel technology?
Our cooling gel maintains a gentle, consistent chill to reduce puffiness, relieve tension, and promote deeper rest.
Where are Nuvēn products made?
Our products are crafted in certified facilities that follow ethical and sustainable manufacturing standards.
Are your products sustainable and cruelty-free?
Yes — we use responsibly sourced materials and never test on animals. Sustainability is built into our process.
How long does the cooling effect last?
With regular care, the cooling gel maintains performance for over 12 months of use.
What is the lifetime of a Nuvēn product?
Our silk masks and pillows typically last 12–18 months with proper care and cleaning.
Why should I switch to silk?
Silk is hypoallergenic, cooling, and gentle on skin and hair — helping you sleep comfortably and wake refreshed.
Shipping
Where is my order?
Track your order using your confirmation email link or contact us at support@sleepnuven.com for updates.
My delivery is missing or late.
If your order hasn’t arrived, reach out with your order number — we’ll investigate immediately or send a replacement.
Returns
How do I return my package?
Email us at support@sleepnuven.com within 30 days of delivery to initiate a return.
What is your refund and return policy?
We accept returns of unused products within 30 days. Refunds are processed once we receive and inspect the item.
When will I be refunded?
Refunds typically appear within 5–10 business days after approval, depending on your payment provider.
Care for Your Silk
How should I wash my silk items?
Hand wash in cold water using a mild detergent. Air dry flat and avoid direct sunlight.
How often should I wash my silk items?
We recommend washing every 2–3 uses to maintain freshness and fabric quality.
Is washing at 30°C enough?
Yes, a gentle 30°C wash or cool hand wash keeps silk soft and lustrous without damage.